Contract Management

Contract Management has too frequently been overlooked in the procurement methodologies of many organisations, thereby leading to a failure to realise the benefits that can be driven by instilling the correct processes and procedures.

Robust Contract Management is critical to the successful delivery and performance of contracts to enable both the contracting authority and end user to achieve value for money while allowing for a structured process to develop and enhance the contract outcomes.

Contract Management activities can be broadly grouped into three areas:

• Service delivery management ensures that the service is being delivered as agreed to the required level of performance and quality.
• Relationship management keeps the relationship between the two parties open and constructive, aiming to resolve or ease tensions and identify problems early.
• Contract administration handles the formal governance of the contract and changes to the contract documentation.

This PASS workshop is structured to explain in detail the intricacies and benefits of successful Contract Management, using a mix of case study, real life examples and practical exercise, we will consider a range of issues, including:

• Service Delivery
• Critical Success Factors
• Service Level Management
• Measuring Quality
• Managing the Relationship
• Seeking Improvements

Effective Contract Management ensures that you derive the maximum value from your contracts and do not overlook critical issues which could result in reduced outcomes, increased costs or potential legal challenge.

Failure to effectively manage the contract can result in poor performance and non-compliance and may ultimately lead to additional expense for the contracting authority, in either rectifying the problems or re-tendering the contract.

Who should attend?

This seminar will deliver a greater understanding of the intricacies of contract and performance management to attendees and is suited to:

• Procurement Officers placing contracts for internal and external users
• Contract Managers with responsibility for the day-to-day management of contracts
• Contract Specifiers and Commissioners
• Project Managers who develop procurement projects and want a clearer understanding of the Contract Management process
• Stakeholders and Budget Holders responsible for initiating and managing contracts
• End Users who need to work with contractors and are unclear about the nuances of Contract Management
• Any personnel involved in the delivery of contracts both internally and externally from within an authority's legal, financial and administrative functions.

Why attend?

This PASS workshop will provide attendees with a clearer understanding of the key areas for successful Contract Management, including focusing on outcomes, using performance measures, effectiveness and efficiency and incentivisation.

Through a mixture of case study and practical exercise delegates will learn to take greater consideration of critical areas within the contract management process and they will be able to develop better KPIs, SLAs and risk assessments to ensure they derive greater benefit from their contracts.